A former boss of mine once opined that a point of view is worth 50 points of IQ. If you have a vision, stick to it. Build your enterprise around it. History shows that consistency and good execution of an imperfect strategy will usually win out over an excellent strategy badly executed. Of course, this was the same boss who, in referring to one of his less favorite colleagues famously said, “He has one opinion, and it is wrong”.
Saturn, a different kind of car company that never quite figured out how to make a go of being different and, as a result, made little difference to the fortunes of its parent GM, is now on the verge of extinction. It is ironic that the more Saturn made cars people actually wanted, i.e., the more mainstream it became, the less relevant and more redundant it became. In other words, it is good to have a point of view, but make sure the view has a point in the first place.

Starbucks had a strongly-held point of view about coffee and people and how the two could come together. And that was enough – along, of course, with impeccable execution – to make the company an institution and an icon. Over-expansion which led to under-execution, along with competition from the lower brow and lesser brews of McDonald’s brought Starbucks profits to a coffee grinding halt. Vivanno smoothies, breakfast foods and other unimaginative fixes proved to be little more than froth. So now, two years later, Starbucks comes out with its newest game changer: VIA Ready Brew instant coffee.
According to the company’s spinners and weavers, Ready Brew is a breakthrough in “soluble” coffee:
“Ready Brew is different – it’s full-bodied and flavorful, just like the Starbucks coffee you know and love…The magic is in a proprietary, all-natural process that we spent years perfecting. We microgrind the coffee in a way that preserves all of their essential oils and flavor. No other coffee company takes this step, and it makes all the difference.”
The wording is reminiscent of an old ad for Tab, a vile diet drink introduced in 1963. “How could just one calorie taste so good?” the jingle asked teasingly. “Because the Coca Cola Company kept the flavor in Tab.”
Ready Brew takes direct aim at the $17 billion instant coffee market. Starbucks hopes to satisfy analysts without resorting to franchising and other brand-sensitive restructuring initiatives. But you’ve got to wonder: will the Nescafe crowd spend more for a Starbucks brew and could a frapuccino freak fall for an instant coffee? Will the brand be damaged by its implausible dip in the soluble pond? My guesses are no, no and yes. Time will tell.
So what about those 50 points of IQ? Starbucks shows what happens when your view gets fuzzy and Saturn when there is no substantive and sustainable view in the first place.






August 18th, 2009 at 5:33 am
[...] but made it impossible to figure out what that demographic was. Also impossible to figure out was Saturn’s value proposition, which changed as the Division tried to go mainstream. Meanwhile, in a [...]